A KLOE is a Key Line of Enquiry. CQC stands for the Care Quality Commission, which is the organisation that regulates health and social care in England. The KLOE is a tool that the CQC uses to help them gather evidence about whether care providers are meeting the essential standards of care.
The CQC has published some guidance about what they expect to see when they visit care homes. This guidance includes a list of the KLOEs that they will use when they inspect a care home.
The KLOEs help the CQC to focus their inspection on the key areas that are most important to people who use care services. They also help to make sure that the CQC gathers evidence about as many different aspects of care as possible.
The CQC uses the KLOEs to ask providers about their care. They also use them to gather evidence from other sources, such as talking to people who use care services, or looking at care records.
The full list of KLOEs can be found on the CQC website.